The PBX Wars: Cisco takes on the office phone

There’s a new battleground in your office: the PBX. For decades PBX boxes, which route phone calls, used analog technologies. Now, with the growing popularity of Internet-protocol-based phone systems, the dowdy PBX is getting a face-lift. With $2 billion in annual sales at stake, it’s no surprise that analog incumbents Alcatel, Avaya, Lucent Technologies, Nortel Networks, and Siemens are girding themselves to take on the interloper, Cisco Systems. Download file