End of an (Vonage) Affair

Looks like media and consumer lover affair with Vonage might be on the rocks. Today there is a lot of buzz about Vonage being sued by Texas, the state, because the company “failed to clearly inform customers they cannot automatically dial 911 when they sign up.” The lawsuit stems from an incident last month, where a 17-year-old Houston girl could not call 911 on the Vonage phone, during an armed robbery when her parents were shot and wounded. She had to run next door to get some help. Look most of us geeks talk about e911 and all that crap, but average people don’t have a clue. Many times I have argued that if you are going to sell a PSTN replacement, you got to make it better than PSTN, and deliver on similar expectations. Texas Attorney General Greg Abbott told AP, “No one who signs up for this service will get the same kind of 911 service they get with a regular land line. Vonage needs to be clear up front about that and not mislead their consumers about the quality of service.”