VoIP Unlimited is Really Limited

Broadband Reports forum users are complaining that some of the VoIP providers are reneging on the “unlimited plans” if the customers talk too much.

The latest complaint from our users on this issue is concerning RocketVoIP; one user was told their excessive usage makes them unqualified for the residential package they signed up for. 1150 minutes per month is considered excessive by the company.

Clearly when you talk too much, you are making sure that the VoIP providers pays a lot of money to PSTNs for interconnecting with their networks. At some point this makes the whole enterprise unprofitable. I have said time and again, the business model of many VoIP providers is not sustainable. Expect more such incidents in coming months.