The first customers to step up to the plate to purchase the TabletKiosk eo UMPC have been working with them to determine the cause for battery life that is far less than advertised. These early adopters have been testing and sharing the results with eo’s maker and it looks like the problem has been identified. TabletKiosk sent this email to customer (and blogger) John Tokash:
We will be sending out a notification later today to all recipients of the initial unit. The repair is hardware based and will require the unit being sent back to our offices for update (we have identified a set of defective cords / capacitors on the initial production run causing the high power drain). This repair will also effect the delivery of on-order systems slightly – we have some units that will ship next week that have the new suppliers components installed, and we are working diligently with our supplier to meet current demand, however some orders may be delayed a week or two while we transition to this new source for these components.
On a side note for your information we will also offer a 25% discount off any eo accessory to these first users to try and help compensate for the frustration this issue has caused.
Product recalls are never a good thing but it is good to see TabletKiosk standing behind their product and customers. I imagine we will see a public statement detailing the process owners of affected units must follow to get this eo repaired. The eo is the first UMPC to use the Via processor and this doesn’t seem to be a good beginning in the UMPC arena.