Mom, Google Ate My GMail!

Update:If you are ready to give up your desktop clients and are considering switching to all-Google all-the-time, as one of us has done, be warned that the future is not simple and fraught with risk. An increasing number of GMail subscribers are complaining that their emails, accounts and archives are simply vanishing.

For nearly 10 days, a strange sort of bug is simply cleaning out the GMail inboxes. An afflicted soul wrote to us this morning, warning about this bug. Just when we were saying GMail is getting better and better. (If you are you one of the victims, please leave a comment and we will try and get to Google people and see what is going on.) On the GMail thread on (what else) Google Threads, a user writes:

Not only we are surprised that these sorts of issues happens to a company like Google but we are pissed off because e-mail is the core of our internet life.

A Gmail Guide responded to complaints on December 22nd, saying that they were looking into it. As of December 28, people were still waiting for the GSanta to show up. Anyway, hate to say this, Google is the new Microsoft. It is pounding start-ups with its traffic might, and is being afflicted by bugs.

Seriously guys, if you are a GMail user, perhaps it is time to download the GMail via POP3 access. Don’t wait, do it now! And Liz, add reliability and 100% uptime to your GMail wishlist.

Update: Google spokeswoman sent us an email explaining the situation:

Regretfully, a small number of our users — around 60 — lost some or all of their email received prior to December 18th. Once we found out about this issue, we worked day and night to confirm that only a few accounts were affected and to do whatever we could to restore as much of the users’ accounts as we could. We’ve also reached out to the people who were affected to apologize and to work with them to restore the email from any personal backup they might have.

We know how important Gmail is to our users – we use it ourselves for our corporate email. We have extensive safeguards in place to protect email stored with Gmail and we are confident that this is a small and isolated incident.