At $99 a year, I expect my online service to function all the time. So perhaps that is why I am a little upset that Apple hasn’t been able to launch their MobileMe service properly and are experiencing outages. The fact that the service was supposed to launch at a time of Apple’s choosing, leaves no room for excuses on today’s problems.
It is doubly disappointing because this is a for-pay and not some free service, where you get what you pay for. Many free services occassionaly suffer downtime. Apple’s DotMac service, predecessor to MobileMe was as temperamental as John McEnroe in his heyday. (Related Story: dotMac, time for a makeover.) The only saving grace is that my dot.mac email via the desktop client is working properly. Whew!
But I want to see a letter of apology and a refund for time lost to outage. Infact all paying services should be forced to refund the money for the time the services are down. That way the high cost of returning a couple of dollars is going to eat into their profits, making them work harder.