How Twitter is using ThousandEyes to monitor operations

For Twitter, finding the source of your problems is tricky. Which is why the company is looking to ThousandEyes, a new startup that launched Wednesday, to help monitor its operations wordwide.

Mohit Lad, the CEO of ThousandEyes, talked about his company at our Structure conference in San Francisco, where he was accompanied by Rafal Waligora, network engineering manager at Twitter. Waligora talked about how the company is taking advantage of the services provided, and why the startup presents something unique:

“There is a lot of special things about ThousandEyes,” he said. “It’s very visual. You can troubleshoot very fast. It highlights different problems.”

My colleauge Barb Darrow wrote about the startup’s launch Wednesday morning, where she explained the idea behind the company:

“Traditional performance monitoring tools may be fine for keeping tabs on what’s happening in house, but not so great at what’s happening outside.  At least that’s the thinking behind ThousandEyes, a San Francisco startup emerging from stealth Wednesday at GigaOM Structure.  Built from the ground up to attack this distributed performance monitoring problem, he claimed ThousandEyes does a better job than older tools. In that camp, it competes with offerings from IBM/Tivoli, CA, HP, and NetScout.”

ThousandEyes helps companies determine where problems originate, which is helpful as they’re splitting between in-house IT systems and off-site Software-as-a-Service providers.

Check out the rest of our Structure 2013 live coverage here, and a video embed of the session follows below:

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A transcription of the video follows on the next page