Zendesk preps IPO; New Pivotal R&D chief makes his pitch

Zendesk, a company which put enterprise-style help desk management into the cloud realm, corralling help ticket requests whether they come by phone, email or twitter, is IPO bound. The Wall Street Journal (registration required) last week reported that Zendesk had brought Goldman Sachs(s gs) and Morgan Stanley(s ms) aboard for their underwriting expertise as a signal of impending public offering, although the company did not comment for the report.

Founded in Copenhagen in 2007, Zendesk relocated to San Francisco two years later and has since raised about $86 million in venture funding, including a $60 million round in September 2012 led by Redpoint Ventures with participation from Silicon Valley Bank, Index Ventures, GGV Capital and the aforementioned Goldman Sachs, as well as previous backers Benchmark Capital, Matrix Partners and Charles River Ventures.

Competitors include Freshdesk and BMC’s RemedyForce offerings.

A Zendesk IPO would not be a shocker, in fact, some pundits had expected the company to take the plunge in late 2013.

Kumbaya —  vendor alliances comes to cloud

If you needed proof that cloud computing has come of age, look no further than last week’s scrum of vendor alliances — CSC with HSL Technologies and then VMware with Capgemini — and Google is talking about formalizing a tiered partner program for the Google Cloud Platform.  these partnerships rip a page out of the legacy IT playbook when all the major tech vendors scrambled to align with software partners and big systems integrators to gain more traction in enterprise accounts. Many of the historical legacy partnerships were more about public relations noise than actual business, so let’s see what happens this time.

The Structure Show: Why Pivotal matters

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If you missed it, check out last week’s Structure Show podcast where Pivotal’s brand new VP of R&D Hugh Williams talks about why older-line companies, that make the physical goods we use every day, need a modern way to build and run their applications.

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