If your kids bought Candy Crush lives, Google Play may refund you

Google started sending emails to Google Play customers on Tuesday informing them that they could be eligible for refunds under a recent agreement with the FTC.

The payouts are for parents who were charged for in-app purchases made by their children without their permission. Since then, Google has added parental controls to the Play Store that should ameliorate the problem. But if your kids bought in-app content between March 2011 and November 18, 2014, Google may give you your money back if you submit your claim by December 2, 2015.

The process is easy: Go to this new Google Play page generated specifically for the settlement, which lists all eligible in-app purchases from your account, and click “Request refund.”

[company]Google[/company] isn’t asking for any corroborating proof that it was your child who made the purchase — how would that even work? — but by requesting a refund, you’re claiming that it was your child who made an unauthorized purchase that you paid for.

Google asks for an address to send you a check in the event that it can’t refund your credit card. The full text of the email is below:

Dear Google Play customer,

We strive to provide you with the best experience possible across all of our products and services. We take pride in giving you the tools to use Google Play the way you want, including the ability to control how you authorize the purchases on your account.

We understand some parents might have been charged for in-app purchases made by young children who did not have permission to make those purchases. As a result, we’ve added tools to help parents avoid unauthorized in-app purchases by their young children. We are also offering refunds in certain cases in line with our agreement with the FTC.

Our records show that your account was previously charged for in-app purchases. If any of those charges were the result of unauthorized purchases by a minor between March 1, 2011, and November 18, 2014, and you haven’t already received a refund for those charges, you might be eligible for a refund.

In order to make the refund process as easy and quick as possible, we encourage you to use the link below.

To submit a refund request:

  • Use this link to sign into your Google account and review your in-app purchase history.
  • Select any in-app purchases that were unauthorized purchases made by a minor and click “Refund.”
  • Provide the requested information for any in-app purchases selected and click “Submit.”

Google will review your request and contact you via email about your refund status or if we have any additional questions. All refund requests must be submitted no later than December 2, 2015.

If you have any questions or need further assistance with your refund request, please refer to this FAQ.

You can learn more about in-app purchases and parental controls in Google Play on our Help Center.

Thank you,
The Google Play Team