Fragmentation Continues, and Software Budgets Growing Rapidly
We’ve seen a massive change in the enterprise software market in the last dozen years and it can be described by four numbers (20, 10, 12, and 4).
Here is the summary of how the landscape has changed in the last 10 years:
- 20x increase in software vendors
- 10x the number of software products companies buy
- 12x the number of internal “buyers” inside companies
- 4x increase in budgets for software solutions
(Note: This is from hundreds of surveys Siftery did of many of the largest software buyers. Siftery helps companies discover enterprise software they should be using. Disclosure: I am an investor and board chairman at Siftery).
The high-level macro is that the world of software is getting way more crowded and way more complex.
Buying software is daunting … but it is also REALLY impactful. The right software gives you a competitive edge. Software isn’t just eating the world … it can help you eat your competitors for brunch. Choosing the right vendors is really important for businesses to succeed … so we would expect companies to be spending much more time selecting vendors … and they have.
The Four Numbers: 20, 10, 12, and 4
In the last dozen years, we have seen a software explosion. This is mainly due to software being easier to buy, integrate, deploy, and use because it no longer needs to be hosted on premises. This software is usually lumped together as SaaS (or DaaS or even some other name) … but the main take-away is that one does not need a really expensive on-premises integration and therefore it can be tried and used quickly and with less risk.
When we talk about “software”, we’re not just talking about code you run inside your corporate firewall. And we’re not just talking about traditional SaaS products (like Salesforce, Workday, etc.) either. We’re also talking about data services your company consumes (like Bloomberg and Acxiom). And services that help market your business (like ad networks and Google search spend). And subscriptions you use to help your business (like LinkedIn and Glassdoor).
20: The number of software vendors has increased 20x in just ten years
That’s right. There are twenty times the number of software vendors that there were just ten years ago. There are a lot of causes of this rapid increase:
- As stated earlier, it is much easier to buy software, so there is more software to buy.
- The really large software companies have embarked on a strategy of growing their product and feature set by acquiring companies (or sometimes partnering) rather than developing these features and products in-house.
- Seeing this opportunity, venture capital firms have poured tens of billions of dollars funding software companies.
- It is now much cheaper to start a software company because of things like distributed computing and the rise of software companies that help other software companies.
10: The number of software products (unique vendors) a company buys has increased 10x in the last ten years
This is an even crazier statistic than the first macro trend. Take the average large retailer — ten years ago they had maybe 40 software vendors across their organization … and today they will have 400. One large retailer polled by Siftery has over 2,000 software vendors!
The right software stack gives your company a competitive advantage. And because it is so much easier to buy today (and there are more people making buying decisions), companies are becoming increasingly open to buying from a large number of vendors.
The major beneficiary of this trend has been start-ups … they can get a beachhead in large companies much faster than they could in the past.
Of course, this trend is happening in some industries faster than others. Retailers are super fast adopters — probably because their business is so competitive and the market leaders there (Amazon, Walmart, etc.) are filled with incredibly smart technologists.
Companies that have many regulatory requirements to keep their data on premises (like financial institutions and healthcare) have fewer software vendors … but even there we have seen a massive increase in the diversity of vendors.
12: The number of internal buyers has increased 12x in the last ten years
The number of people buying software (or influencing the buying) of software in a company has grown dramatically. Almost every professional in a company is now a buyer. Software engineer? Buyer. Salesperson? Buyer. HR Manager? Buyer. Finance person? Buyer. Lawyer? Buyer. Marketing? Definitely a buyer. In 2012, CEB did a study that found buyers did “60% of a typical purchasing decision—researching solutions, ranking options, setting requirements, benchmarking pricing, and so on—before even having a conversation with a supplier.”
In fact, only 12% of the users of Siftery are in traditional IT. The other 88% care just as deeply about the software for their organization.
And it is easier than ever to buy. Companies like New Relic and Sendbloom have built their company selling one seat at a time to an organization and then using their internal advocates to get larger deals. Freemium software like Slack, Glassdoor, and Cloudflare make it easy to try. Freemium or low cost products mean less red tape and less need for budget approvals in the initial stages of adoption.
Engineers, lawyers, salespeople, finance, HR, marketers, etc. that can pick and implement software are the ones rewarded with promotions and bonuses. Professionals that do not develop the core skill of picking the right software vendors will find much more limited career paths.
4: The spend on software has increased 4x in ten years
A 4x spend is an astonishingly large increase — and it is because software is easier to buy and it is becoming more and more powerful. Of course, since the number of vendors a company has increased 10x, the dollars per vendor has decreased dramatically in the last ten years. This trend might be worrisome for the giant enterprise software companies but it is really good news for software companies that are innovating and are on offense.
One thing to note is that during the last ten years, these same companies that are spending so much more on software have not significantly increased the number of people they employ. In fact, many companies have FEWER employers today than they did ten years ago (even though revenue has increased). The take-away is that companies are choosing to spend on software INSTEAD of people. This may or may not be a good thing for the world … but it is happening and will likely continue to happen.
The fragmented world of software will continue
Most every macro data point on Siftery shows the trend of the last ten years will continue in the next ten. It’s easy to dismiss that this abundance and fragmentation is just part of a cycle that’ll eventually move towards consolidation. But if one digs a level deeper to look at the forces that created such a vast, fragmented and active product ecosystem, it becomes apparent that this isn’t a trend but a transformation. More business processes are automated now than ever before – run by software or reliant on it. In many cases, we see software talking to software, APIs talking to other APIs. As long as this data can be integrated well, there will be more software.
This means there will be even more software companies in the future than there are today. And buyers will be even more overwhelmed and will need help deciding what to buy, how to buy, how to integrate, and how to best use the software.
I invested in Siftery (www.Siftery.com) because I love their unique way to help discover software. Siftery believes the products you should use is dependent on the products that you do use.
About Auren Hoffman:
Auren Hoffman is the former CEO and cofounder of LiveRamp (sold to Acxiom) — the largest middleware provider in marketing technology. He is Chairman of Siftery – using data to help companies better buy enterprise software. He previously served on the board of BrightRoll (acquired by Yahoo).
He is the founder of the Dialog Retreat and investor in over 65 active technology companies (https://siftery.com/groups/aurens-portfolio).
Auren holds a B.S.E. in Industrial Engineering and Operations Research from UC Berkeley. You can find him on Quora and Twitter (@auren).”