Smart Meters: Time for a Customer Service Reboot

Utilities, it’s finally time to come to terms with Bakersfield’s smart meter debacle. You would think that after PG&E’s experience no one would want to follow in the same footsteps,yet here we are all these months later witnessing a repeat of those events in Texas. Now it’s Oncore’s turn to deal with unwanted publicity and the cost of re-testing its meters. So what’s the lesson for utilities gearing up for smart meter installations? Simply put, the time has come to reboot your relationship with consumers. Here’s how.