Dropbox Paper is a Wolf in Sheep’s Clothing

Last week, I wrote about the commoditization of the enterprise file sharing market and how pure play vendors are being forced to evolve their offerings to stay alive. My post focused on Hightail (originally YouSendIt) and its announcement of Spaces – a specialized file sharing, annotating and publishing offering for creative professionals.
Dropbox also made a product announcement last week, albeit quietly. The company has expanded beta testing of Paper, a new offering that was released in a highly limited beta, in March, under the name Notes.  Like Hightail’s new offering, Dropbox’s illustrates how they are responding to the functional parity that vendors have achieved with basic file sharing offerings and to their rapid downward price movement.

Yet Another Collaborative Authoring Tool?

Most commentators, including Gigaom’s Nathaniel Mott in his article from last week, described Paper as “a collaborative writing tool”. They compared it to Google Docs, Microsoft Office (especially its Word and OneNote components) and startup Quip. For sure, Paper has similar functionality to those products, and it allows people to write and edit documents together in real-time. However, I don’t believe that is the main point of Dropbox’s beta product. Instead, Paper is intended to be used as a lightweight case management tool.
Case Management is a discipline that brings resources, including relevant content, related to a single instance of a business process or an initiative into a common place – the case folder. While many think of Case Management as a digital technology, its principles were established in business activities that were wholly paper-based.
Think of an insurance claim years ago, where a customer filled out a paper claim form, and it  was then routed throughout the insurance company in a paper folder. As the process continued, additional paper documents, perhaps even printed photographs, were added to the folder. The last documents to go into the folder were the final claim decision letter to the customer and a copy of the check, if a payment was made on the claim.
Today, that same insurance claim process is likely to generate and use a mix of paper-based and electronic documents, although insurance companies are slowly moving as much of the process online as possible. However, the concept of organizing information related to the claim into a single folder remains, although the folder is now likely to be an electronic artifact, not a paper one.

A Wolf in Sheep’s Clothing

Take another look at Dropbox’s beta Paper. Do you see it? Paper is a single point of organization for new content, files stored in Dropbox (and other repositories), existing Web content and discussions on all of those things. It’s a meta-document that acts like a case folder.
Paper enables lightweight case management, not the industrial-strength, production kind needed to handle high-volume, transactional business processes like insurance claims. Paper is case management for small teams, whose work might follow a pattern over time, but does not conform to a well-defined, repeatable process.
Working on a new software product at an early-stage startup with only a few coworkers? Start a new document in Paper, then add the functional and technical requirements, business projections, marketing assets, sales collateral, even the code for the software. Everything that is relevant to the product is one place in which it can be shared, viewed, commented on, discussed, edited and used for decision making. Just like a case folder in Case Management.

A New Way of Working

Still not convinced? Dropbox Product Manager Matteus Pan recently said:
“Work today is really fragmented…teams have really wanted a single surface to bring all of [their] ideas into a single place.” “Creation and collaboration are only half the problem,” he said. “The other half is how information is organized and retrieved across an entire company.”
That sounds like case management to me, but not the old-school type that you are likely more familiar with. Instead, Paper reflects the newer principles of Adaptive Case Management.
Adaptive Case Management (ACM) is a newer technology set that has been evolving from Production Case Management (PCM) over the last few years. ACM helps people deal with volatile processes by including collaboration tools alongside the workflow tools that are the backbone of PCM.
Dropbox Paper may be viewed as an extreme example of ACM, one which relies completely on the manual control of work rather than automating parts of it. In that regard, Paper takes its cues from enterprise social software, which is also designed to enable human coordination of emergent work, rather than the automation of stable processes. As Paper is more widely used in the current beta and beyond, it will be interesting to see if its adoption is stunted by the same obstacles that have limited the wholesale changes to established ways of working that social software requires.

Crashing Waves

I have not yet seen a demo of Dropbox Paper, but the screenshots, textual descriptions and comments from Dropbox employees that I have absorbed are enough to reveal that the product is more than just another collaborative authoring tool. If I was asked to make a comparison between Paper and another existing or previous tool, I would say that it reminds me of Google Wave, not Docs or Microsoft Office. Like Wave, Paper is a blank canvas on which you can collaborate with team members and work with multiple content types related to a single idea or business process in one place.
Google Wave was a powerful, but unintuitive tool that failed to get market traction. Will Paper suffer the same fate? Perhaps, but Dropbox hopes that the world is now ready for this new way to work. In fact, Dropbox is, in some regards, staking its continued existence on just that, as it tries to differentiate itself from other purveyors of commoditized file sharing services.

Secure documents on BlackBerry with WatchDox

As mobile devices become more prevalent at work, the need for security continues to rise. WatchDox provides document control, tracking and security features through a web app, apps for iPad and iPhone (we covered it late last year) and now for BlackBerry.

Soonr Brings Cloud-Based MS Office Document Editing to the iPad

So far, tablet computers have been more useful as “data consuming” tools, rather than genuine work devices. One stumbling block is the inability to easily edit documents stored in the cloud. Soonr is the first service to offer integrated editing of Office documents for the iPad.

ideapi Helps You to Collaborate on Briefs, Documents and Ideas

ideapi is a simple online tool for collaborating on documents. Unlike other collaborative document editing tools like Google Docs, each ideapi document is based around discrete sections. Each section can be commented upon and edited separately, which makes idapi ideal for creating structured documents like proposals.

WatchDox Brings Secure Documents to iPad and iPhone

Smartphones and Wi-Fi-enabled devices are without a doubt essential business tools for many of us. With mobile communications and connectivity comes security issues, though. How can we share and manage sensitive documents over the airwaves? WatchDox, a document management and security application, is one solution.

WatchDox Bringing Document Security to Android Devices

The document management and security product, WatchDox by Confidela, has announced a new offering for Google’s Android platform. A BlackBerry version is coming later this year, as soon as BlackBerry supports Adobe Flash, and a native iPhone/iPad app is also in the works.

In Depth Look: Pages on the iPad

Apple’s famous word processing application Pages has seen its first update of 2010, delivered as a touch-enabled little brother for the new iPad. But how does this version stack up to its OS X counterpart? After testing the app for almost a week, here are my thoughts.

Rumor Has It: Are These the Specs for the Apple Tablet?

File this one under “seriously not likely,” but for what it’s worth, a site called PhoneArena.com is showing off images it says are of a leaked document that details the hardware specifications of Apple’s (s aapl) upcoming tablet. The iSlate moniker is used, but there are a number of elements that suggest you might not want to bet the farm on the credibility of this particular source.

The specs themselves aren’t all that suspect, and in fact could be quite representative of what the actual hardware will look like when it is eventually released, though it’s not quite as impressive as video. But there are a couple odd usages of terms and some specs that seem outdated, which alone could just mean the document itself is rather old, but taken with the other oddities seem much more suspect. Read More about Rumor Has It: Are These the Specs for the Apple Tablet?

Dropbox: Now Native on Your iPhone

Dropbox Icon

Of all the file syncing solutions available, one of the most popular is Dropbox. As one of the solutions that is also cross-platform compatible, many Mac users have embraced Dropbox as a more reliable and robust solution than other alternatives, like MobileMe’s iDisk. Diehard Dropbox users can now rejoice as the Dropbox team is at it once again with the release of a native iPhone app, allowing users to access their dropbox on the go.

For a while, Dropbox has provided users with an iPhone-optimized web site for accessing their contents on the go, but that left many users desiring more. Even with 3G speeds, web browsing through Mobile Safari is not as fast as an application that can read/write to its own resources and sync with a server. Read More about Dropbox: Now Native on Your iPhone

Does Apple Still Need Microsoft Office?

MS_Office_2010_LogoOn August 6th, 1997, Steve Jobs stood on a stage in Boston and announced that Microsoft (s msft) had purchased $150 million in non-voting stock and promised to continue to develop Office for five years. While the crowd reacted as if had he announced his love of Pabst Blue Ribbon, it’s one of the moves that’s widely regarded as having helped Apple recover as a company.

Microsoft recently announced its plans for Office 2010 — although the scant details make me think this was really just a “No, no, don’t go use the Exchange features in Snow Leopard; we’ve got you covered” move. Which begs the question: Does Apple (s aapl) still need Office for the Mac, like they did 12 years ago? Read More about Does Apple Still Need Microsoft Office?