“Operators treat partners like vendors.” That quote comes form Google director of global android partnerships John Lagerling, who said it at a Dublin conference where it was captured by Light Reading. It’s a telling statement — one that sums up a big problem facing the wireless industry.
With Amazon’s European outage now behind us, the company published its analysis of what happened. Rich Miller dissects the technical aspects of the report for Data Center Knowledge, but doesn’t touch on Amazon’s own acknowledgement that (just like last time) communication to customers “can improve.” Indeed. Caught in the same outage, Microsoft appears to have done a far better job of ducking criticism. Or do fewer people care? Spooked by the extent to which both this and the April outage spilled over to affect more than one of the (supposedly isolated) Availability Zones inside an Amazon data center, Todd Hoff comes to the conclusion that we might be better not bothering with the Availability Zone concept in its current form at all. Instead, it might make more sense to see each data center as a single logical unit that is either available or not. The Availability Zone model certainly broke down last week, and in Virginia in April. But surely it still has some merit?
The European cloud operations of both Amazon and Microsoft were yesterday affected by a lightning strike on equipment belonging to the Irish utility company responsible for providing electrical power to both Dublin data centers. Rich Miller at Data Center Knowledge quotes Amazon’s status report at the time, providing an explanation as to why backup generators on-site failed to do their job. Storms happen, and electrical equipment will get damaged by lightning, but it must be embarrassing for both Amazon and Microsoft that neither backup generators nor alternative power suppliers were able to prevent a prolonged outage. And who thought it was a good idea for two of Europe’s largest data centers to rely upon electricity flowing through a single location? Services at both data centers are gradually being restored, although it may be a few days before everything is back online. Even my music is affected.