Dell wants to use Google+ Hangouts for customer service

Michael Dell likes Google’s new group video chat service Hangouts so much he wants to use it as a tool for customer service and sales. Dell revealed his thoughts about Hangouts on Google+, the social network that Google launched at the end of last month.

Netflix: Is it broadband’s cash cow or data hog?

Netflix may have become the new face of evil for wireline Internet service providers as they seek to impose caps or tiers on subscribers. But it also looks like Netflix is willing to play the part of consumer advocate, countering myths ISPs perpetrate around broadband scarcity.