While others shut down comments, the NYT wants to expand them

While many other media organizations have gotten rid of their reader comments, including Reuters and Bloomberg, the New York Times says it plans to expand its commenting features and invest more resources in them because they help create a valuable relationship with readers

Guardian digital editor is right — ending comments is a mistake

Guardian digital editor and former New York Times staffer Aron Pilhofer says media outlets are making a monumental mistake by ending comments, instead of focusing on how they can use them to build a true community and two-way relationship with their readers