If only Comcast’s customer service were as smooth as its lobbying

I was passed on to a supervisor. Then to another supervisor, and another and another. We went round and round for weeks. Weeks turned into months, during which I was still being sent two bills, while I vainly sought someone with enough authority to sell me what I was pleading to buy.

The continued decline of DSL

From 1990s through 2011, DSL, a broadband technology, had a strong run at large phone companies in America. Now it is falling behind cable broadband and fiber. The latest data from Verizon, AT&T and Time Warner Cable points to its declining fortunes.