With new Jira Service Desk, Atlassian backs down on unpopular per-user pricing
After customer backlash, Atlassian institutes per-agent pricing on the latest release of its service desk software.
Atlassian parlays Jira issue tracking tool in service desk world
Internal help desks overwhelmed with requests for software updates and hardware repair, now can get a version of Jira issue tracking software for their own use.