Without a leader, what’s next for Apple retail?

Whoever Tim Cook chooses to run Apple retail has big implications for future growth and Apple’s valuable brand. While the timing of the search — heading into the holiday sales season — isn’t ideal, the decision also represents a big opportunity for Apple’s image.

Apple retail staff snafu brings quick apology

The in-person customer service offered to customers by Apple Store retail staff is key in winning Apple new customers and keeping old ones around. The quick backtrack on staffing changes shows Apple knows the perception of cutbacks in this area is risky to its brand.

Who is Apple’s new retail boss, and what will he do?

Tim Cook has made his first major appointment at Apple — by handing over control of the company’s retail stores to a British businessman who has built his reputation largely through pile-em-high tactics and aggressive expansion.