Not much has changed in the pecking order of U.S. mobile networks since last year, according to Root. But there was a lot of network upgrade activity in recent months not necessarily reflected in the results.
AT&T may have won the crown on J.D. Power’s first two customer surveys this summer, but Verizon won the title that probably mattered the most to it. It ranked highest in network quality.
Verizon has long dominated J.D. Power’s customer service satisfaction index, using the rankings as a bulwark to its reputation for reliability. One report won’t destroy that reputation, but it’s definitely a chink in Verizon’s armor.
Mobile network testing startup RootMetrics has aims on international expansion, and the first country to get its hybrid-crowdsourcing treatment will be the UK. By combining drive tests, indoor measurements and crowdsourced data, Root plans to start comparing UK carrier 3G speeds in four to six weeks.