Verizon has long dominated J.D. Power’s customer service satisfaction index, using the rankings as a bulwark to its reputation for reliability. One report won’t destroy that reputation, but it’s definitely a chink in Verizon’s armor.
Elance recently introduced video chat to its users as a new feature embedded directly into the site. That will allow employers and contractors to have face-to-face communication without having to open a different application or video chat client.