Why the future of smart meters is data, not hardware

It is becoming abundantly apparent that, while there is still focus on install rates of physical smart meters, what will matter in the future is how well the data from these smart meters can be secured by utilities and how well utilities can use that data to manage demand response, address outages and balance load. Beyond these initial steps, however, lies the holy grail of smart meter data: the possibility that it can be used to drive changes in customer behavior.