Samsung has purchased smart home hub maker SmartThings in a deal valued at a reported $200 million. The deal is good for both companies but may cause consumers consternation.
When you combine open platforms with many interdependent parts — like today’s online video marketplace or the internet of things — you risk losing accountability for failures in the customer experience. How can industry solve this problem?
Connecting my house is fun, but when it came to choosing a thermostat that worked with existing platforms, was online and learned what I liked, I was stuck. This is what I chose.