[qi:011] Meraki Networks, the Mountain View, Calif.-based company that makes mesh networking gear is listening to its community, and tweaking its new three tier business model in an effort to appease some of their customers. We were among the first to bring attention to the brewing discontent.
Meraki had boosted prices of their hardware and had incorporated some other ad-related initiatives that didn’t sit well with some of their customers who fell in the “Pro” category. In a comment following our previous post, Meraki CEO and co-founder Sanjit Biswas outlined his reasons for a newer Pro tier and price increases. This evening he wrote to us and let us know that Meraki made some changes.
(more customization/control, support for local community sponsorships, optional ads on Pro) which seem to have satisfied most of the upset customers.