After customer backlash, Atlassian institutes per-agent pricing on the latest release of its service desk software.
The week in cloud: Zen desk preps for IPO and Hugh Williams, the R&D chief Pivotal lured from eBay talks about why PaaS matters (or should matter) to mainstream legacy companies.
Startup OneLogin will use its new money to staff up and push its IAM products internationally.
Zendesk has put in place many features and networking upgrades to put a stop to cyberattacks, following the one that hit it earlier this year.
Five finalists have been chosen in 20 different categories for the 2012 Crunchies awards, and we’re proud to release the worthy nominees today. Voting for the winners starts today, and the winners will be announced January 31st.
The online translation service is branching out from its traditional social media and apps territory, with major deals bringing it into the gaming, customer services and blogging sectors.
The cloud-based customer service suite now has a simplified and more unified UI, and has also pulled in major funding from big names such as Index and Goldman Sachs.
Companies worldwide are incorporating mobile technology and applications into their operations to increase productivity and revenue and reduce paperwork. This explosion in the use of mobile devices in the enterprise will help to fuel demand for mobile apps, as this infographic shows.
This holiday season, customer service start-up Zendesk is sponsoring a web series all about the importance of good customer service, written and directed by Scotty “Got an Office Job” Iseri. The first episode takes aim at one of web video’s most sacred cows.
Twitter is one of those services that you wonder how you did without it once you discover it. Online help desk company Zendesk is putting Twitter to work for customers in a unique way to augment the services for its customers; just tweet for customer support.